Directed deployment of systems management enterprise software to IBM Infrastructure Services’ clients in all geographies. Built cross-geography and cross-functional virtual teams as well as global governance model. Ownership of all functional and financial targets.
• Oversaw 5-year, $50M cross-brand investment, modernizing endpoint management for Infrastructure Services’ accounts globally.
• Led development of new service delivery model, driving 20% drop in total service cost while building staffing plan that grew the organization 50% globally.
• Served as service delivery subject matter expert for corporate acquisition and integration of endpoint management company into IBM, as member of cross brand team.
• Communicated and led adoption and implementation of the strategic solution globally to 200+ accounts and 300K+ managed endpoints.
Successfully migrated infrastructure to the cloud in several geographic locations, contributing to 20% drop in service cost and reducing time to complete infrastructure builds from months to days.

Manage a team of Intel/Windows System Administrators and develop a centralized support model that provides security compliance administration and audit readiness support to over 5000 servers for multiple Strategic Outsourcing (SO) accounts.
• Developed service model for centrally managing systems compliance management
• Improved the audit posture of all of our clients with process and procedures validated by multiple audits, both IBM and customer driven.
• Provide leadership in other core process areas like Change Management and Security Issue and Risk management to raise cross-functional awareness of audit requirements and to streamline those processes to bring further efficiencies.